The Daily Sniff · Information
Returns & refunds
If something isn’t right, get in touch and we’ll help you with the next step.
Change of mind
For eligible consumer orders delivered in the UK or EU, you generally have 14 days from receiving your goods to tell us you wish to cancel. After notifying us, you generally have another 14 days to send the goods back. Some items may be exempt from cancellation under applicable law, including certain personalised or unsealed hygiene-sensitive goods; we’ll explain any applicable exception when you contact us.
How to start a return
Email help@thedailysniff.store with your order number and the item you wish to return. We’ll reply with the correct return instructions and address. Please don’t send an item to our contact address without receiving return instructions first.
Return costs & refunds
For a change-of-mind return, you may be responsible for the direct cost of returning the item, unless we tell you otherwise or the law requires us to cover it. Please take reasonable care of the goods while they are with you. We’ll refund eligible payments, including standard outbound delivery charges where required by law, to the original payment method. We may wait until we receive the goods back or receive evidence that you’ve sent them before issuing a refund. Refunds are normally made within 14 days of that point; your payment provider may take additional time to show the credit.
Faulty, damaged or incorrect items
Contact us as soon as possible with your order number and a description or photo of the issue. We’ll work with you on a replacement, repair, or refund as appropriate, and cover reasonable return costs where required. This policy does not limit your statutory rights.